Village Manager

Susan S. Phillips, Village Manager
(828) 898-9292
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Sugar Mountain uses the council-manager form of local government, under which elected Council members are the community leaders and policy makers who establish a vision for Sugar Mountain, and who hire the Village Manager to carry out policy and ensure that all residents are equitably served. The manager coordinates the work of department heads and other employees, who help ensure the smooth and efficient delivery of services. By building public/private partnerships, managers target all of a community’s resources to solve current problems. The Village Manager’s primary responsibility is to keep our community running smoothly.

To be successful, complex local government operations require strong political leadership, policy development, a relentless focus on execution and results, a commitment to transparent and ethical government, and a strategy for representing and engaging every segment of the community. The Village Manager:

  1. Works with elected officials as they develop policies. The manager may discuss problems and recommendations, propose new plans, or discuss issues that affect the community and its residents.
  2. Ensures that laws and policies approved by elected officials are equitably enforced throughout the village.
  3. Develops recommendations for new programs indicating scope, cost and impact for consideration by Village Council.
  4. Seeks feedback from residents and members of the business community to address and solve problems.
  5. Prepares the annual budget, submits it to elected officials for approval and implements it once approved.
  6. Supervise department heads, other employees and top appointees.
  7. Investigates citizen complaints and problems within the administrative organization and recommend changes to elected officials.